by H.Thirukkumaran | Jan 4, 2018 | Blog
In today’s world building a loyal customer base is very difficult. When I started my career 16 years ago the mantra used to be the following You should not just meet customer expectations but beat the customer expectations to attain customer satisfaction. Pretty...
by H.Thirukkumaran | Jan 3, 2018 | Project Management
I am going to share some of the lessons I learnt by not understanding my customers well. I will share them with jokes analogous to the situation faced by the customers. A town was flooded and a guy from an area of the town called the emergency helpline. He said that...
by H.Thirukkumaran | Jan 3, 2018 | Project Management
Most of the people who have worked with me know this saying. I actually understood the importance of this saying in a conversation with one of my managers Praveen Guggarigoudar. We had a discussion about extending one of the sprints by a day. The reason was that there...
by H.Thirukkumaran | Jan 3, 2018 | For Students, Project Management
In the recent years the teams I work with have been flooded with freshers. The way the freshers worked on the projects in college and in professional world are worlds apart. Here are the 5 key process that I advise my team members to follow whenever they are assigned...
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