DevExpress XPO Review

Ask any technical architect whether they have given their team the following requirement for Data Access Layer, the answer will be resounding yes. The data access layer must be database agnostic and it should work with any database just by changing connection string....

Empathy – the gateway to customer loyalty

In today’s world building a loyal customer base is very difficult. When I started my career 16 years ago the mantra used to be the following You should not just meet customer expectations but beat the customer expectations to attain customer satisfaction. Pretty...

Know your customers well

I am going to share some of the lessons I learnt by not understanding my customers well. I will share them with jokes analogous to the situation faced by the customers. A town was flooded and a guy from an area of the town called the emergency helpline. He said that...